Paying your share on Buenro is simple — but it’s important to understand how it works within the group model. You're not booking an individual room: you’re contributing to a group’s total cost.
1. When Do I Pay?
When you join a group:
Your payment method is authorised (a hold is placed)
You are not charged immediately
Once the group is full and the booking is confirmed, your payment is captured
If the group does not complete within 7 days, the booking is cancelled and the authorisation is released
2. What Am I Paying For?
Your share includes:
Your portion of the property’s total cost (set by the Property Manager)
Buenro’s platform fee
Any applicable taxes or included service charges
Each person sees a full cost breakdown before confirming participation.
3. How Do I Enter My Payment Info?
During checkout:
Choose your payment method (Visa, Mastercard, Amex, etc.)
Enter your details securely — payments are processed through Stripe
Make sure your card has sufficient funds to avoid authorisation errors
You’ll see a confirmation screen once your payment method is authorised.
Alternate payment options (e.g. PayPal) are not yet supported (Feature Coming Soon).
4. Can I Pay Later or in Installments?
No. Buenro does not support split or delayed payments.
Your card must be valid and funded at the time of authorisation
All payments must be processed via Buenro — direct transfers between guests are not supported
5. What If My Payment Fails?
If your card fails:
You’ll receive a notification in the app
You’ll have the option to retry with the same or a different card
If unresolved, your spot in the group may be released to keep the booking on track
6. If Someone Else Is Paying for Me
If you’re a +1, your Inviter is financially responsible for your share.
You still need to accept the invite and agree to the group terms
Your card will not be charged
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Have a payment issue? Use the in-app Help tab to contact Buenro Support.