Buenro uses a two-step payment process to ensure fairness and flexibility in group bookings. You won’t be charged until your group is ready to go — this protects you from early or failed payments.
1. How It Works: Authorisation vs. Capture
Authorisation = A temporary hold placed on your card when you join a group (no charge yet). Verify your card has enough funds
Capture = The moment your card is officially charged — this only happens when the group is full and the booking is confirmed
2. Timeline Example
You join a group on Monday → your card is authorised
The group completes on Thursday → your card is charged (captured)
You receive a confirmation of the reservation
If the group doesn’t complete in 7 days, the amount held is unfrozen.
3. Can I Be Charged Before Group Completion?
Only if you are the final member needed to complete the group:
Your card is captured/charged immediately
Everyone else’s payment is also processed at the same time
You’ll always be shown the exact amount before any charge.
4. What If the Payment Fails at Capture?
If your payment fails:
You’ll get an in-app notification
You can retry with a new card
If it’s not fixed quickly, your spot may be released so someone else can join
5. Does It Matter If I Leave Before the Group Completes?
If you leave:
Your authorisation is voided (no money taken)
You can join another group or rejoin later if there's space
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Questions about charges or timing? Tap the Help tab in the app and talk to Support.