If you're trying to log in or sign up and don’t receive a verification code, don’t worry — this is usually a quick fix.
1. Double Check Your Contact Info
Make sure:
The email address or phone number you entered is correct
Your device has a stable internet or mobile connection
You included the correct country code (for phone numbers)
Typos and formatting issues are common causes of failed delivery.
2. Wait and Retry
Sometimes there's a short delay. Wait a minute, then:
Tap “Resend code”
Avoid switching apps — some phones block SMS or email delivery in the background
If you still don’t receive the code after a few attempts, continue to the next step.
3. Check Your Spam or Promotions Folder
If you requested a code by email:
Check your Spam, Junk, or Promotions tab
Look for an email from support@buenro.intercom-mail.com
4. Try a Different Delivery Method
If you signed up using email, try switching to phone number — or vice versa.
This can help if one channel is temporarily blocked or degraded
Ability to toggle between methods is limited today (Feature Coming Soon)
5. Still No Code? Contact Support
Open the Help tab or visit support@buenro.intercom-mail.com, then:
Submit a “Code Not Received” ticket
Include the phone number or email you used
Mention any steps you've already tried
Our team will respond within 24 hours to verify your account and help you log in.
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Still stuck? Contact support through the Help tab or email us directly.