If your booking dashboard is missing, incomplete, or not showing the right details, there are a few common reasons.
. Booking Not Yet Confirmed
The dashboard is only fully available after your group booking is confirmed
If the group is still forming (Pending status), some features may be limited
You’ll get access to the full dashboard once all spots are filled and payments are processed
2. App Needs to Refresh
Try:
Pulling down on the screen to manually refresh
Closing and reopening the app
Switching to a different tab (e.g. Timeline) and coming back
3. You're No Longer in the Group
If you:
Left the group
Were removed by the Curator
Or the group was cancelled
...you will no longer see that booking dashboard.
Check your booking history or past trips to confirm the group’s status.
4. App or Account Bug
If you’ve confirmed your booking but still can’t see the dashboard:
Make sure you’re on the latest app version
Log out and log back in
Reinstall the app if needed
5. Contact Support
Still missing?
Use the Help tab in the app or go to support@buenro.intercom-mail.com
Submit a “Missing Dashboard” ticket
Include your email, booking date, and the name of the property
Support will respond within 24 hours.
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