Understanding the difference helps you know who can manage the booking, who gets notifications, and how the booking is counted.
Guest
A guest is someone who has joined the booking in their own name. They:
Have a Buenro profile linked to the booking.
Receive booking updates, notifications, and reminders directly.
May be able to view and manage booking details, depending on their role (for example, if they are the curator).
Example:
Sarah joins a group stay through the app. She’s listed as a guest and can see all booking details, chat with the group, and receive notifications about check-in times or changes.
+1
A +1 is an additional person added under a guest’s booking. They:
Do not have their own Buenro profile for this booking.
Are counted toward the total headcount.
Do not receive direct notifications or have access to booking details.
Rely on the guest who added them for all updates and communication.
Example:
Sarah adds her partner John as a +1. John is included in the booking’s headcount but won’t receive messages from Buenro. Sarah will get any updates and is responsible for passing them on to John.
Why it matters
Notifications: Only guests get notifications from Buenro.
Booking management: Only guests can make changes or cancel their own participation.
Support: If a +1 needs to change plans, the guest who added them must contact support.