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Who is responsible for what in a group stay?

This article outlines what each role is expected to do — from bookings to behavior.

Written by Barry - Buenro Concierge
Updated over 11 months ago

Buenro group stays are coordinated by users, not professional hosts. This means responsibilities are shared between the Curator, Guests, and any +1s who join. Knowing your role in the group helps everyone have a smooth, respectful experience.


1. The Curator

The Curator starts the group and takes on both legal and logistical responsibility for the booking..

They are responsible for:

  • Choosing the property and claiming initial rooms

  • Coordinating guests and +1s

  • Ensuring all group payments are submitted on time

  • Communicating with the property manager if needed

  • Reporting any damages or issues

  • Upholding house rules and making sure the group follows them

They are the primary contact point for Buenro and the Host/Property Manager.


2. Guests (Non-Curator)

Guests are users who join the group after it has been created. They are responsible for:

  • Paying their share of the booking cost

  • Respecting the house rules and Buenro's Terms of Use

  • Communicating within the group chat

  • Informing the Curator if any issues arise

Guests must also:

  • Only bring a +1 if the Curator allows it

  • Respect the property, house rules, and other guests

  • Check in and out at the agreed times


3. Inviters and +1s

An Inviter is a Guest who brings another person (a +1) and agrees to cover their booking costs.

The Inviter is responsible for:

  • Ensuring the +1 is aware of the property rules and platform expectations

  • Paying for both their own and the +1’s reservation share

  • Coordinating arrival and communication on behalf of their +1

The +1 is expected to:

  • Respect the group, property, and all house rules

  • Coordinate with the Inviter rather than directly with the Curator

  • Participate respectfully and follow Buenro’s guidelines


4. Shared Expectations for All

Regardless of role, all group members are expected to:

  • Act respectfully toward others

  • Keep shared spaces clean and safe

  • Avoid loud or disruptive behavior

  • Communicate clearly and promptly

Violations may result in removal from the platform, booking cancellation, or financial liability


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Still have questions about group roles? Reach out via the in-app Help tab.


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