Joining a group on Buenro means taking part in a shared stay organised by a fellow user, the Curator. It’s a group commitment where everyone collaborates to complete the booking.
1. Joining a Group vs. Booking a Room
On Buenro, you don’t book a room alone. Instead:
You join a group reserving an entire property
A designated Curator coordinates the booking
Everyone pays their share of the total group cost
This model is designed to help friends, mutuals, or curated strangers share unique travel experiences.
2. Who Can Join a Group?
You can join if:
You've received a direct invite from a Curator or participant
The group is visible (e.g. Public, Buenro Community, Followers Only, or Private with invite link)
The Curator allows additional guests
Joining may involve:
Creating or logging into your Buenro account
Adding a profile photo and travel details
Accepting the terms and group rules
3. Your Commitments When You Join
Joining means you agree to:
Share the space respectfully with other guests
Follow Buenro’s House Rules and the property’s terms
Pay your share in full (or be covered by the person who invited you)
Respect the check-in/check-out timeline and safety protocols
You’ll also appear in the group chat and reservation dashboard, visible to the Curator and other members.
4. Payment Process
When you join:
Your payment method is authorised, but not charged
You’ll only be charged once the group is full and confirmed
If the group doesn’t fill within 7 days, the booking is cancelled and your payment hold is released.
5. What if Plans Change?
Changing Dates
Changes to your travel dates depend on availability and are at the discretion of the Property Manager.
If you’re the Curator: Contact the Property Manager directly through the app.
If you’re a Guest: Message your Curator in the group chat—they’ll help coordinate any change requests.
Cancelling Your Booking
Your refund eligibility depends on your role in the booking and how close you are to the check-in date.
Before Group Confirmation
You can leave the group at any time. If you’ve added a payment method, the hold will be automatically released.
After Group Confirmation
Once a booking is confirmed, cancellation terms vary based on your role and how close it is to the check-in date:
You may receive a full refund if cancelled well in advance
You may receive a partial refund if cancelled closer to check-in
No refund applies if cancelled within 7 days of check-in or after your stay has started
The exact refund conditions are shown during checkout and in your booking details.
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Need help with joining a group? Tap the Help tab in the app or message Buenro Support.