From there, you’ll complete a few quick steps to confirm your profile and join the booking.
1. User is Prompted to Sign In or Create an Account
They’re brought directly into the app (via deep link or app store install flow)
If they’re not logged in, they’re asked to sign in or create an account
If they already have an account tied to the invite email/number, it connects automatically
2. They’re Redirected to the Group or Booking
If the invite link includes group context, they’re directed straight to the relevant group/trip
Otherwise, they land on a general Explore or Home screen
3. Possible Outcomes
Scenario | What Happens |
✅ Invite is valid and group is open | User joins the group (or sees trip details) |
🕒 Group is full or waitlisted | User gets placed on the waitlist |
❌ Invalid/expired link | Error or fallback screen shown |
🔐 App is invite-only or gated | They may see a Waitlist screen after signup |
⚠️ Common Confusion Points
“Why am I on the waitlist?”
Users expect immediate access but may not realise the group is full, restricted, or invite-only.“I joined but don’t see the trip/group”
Happens if the link wasn’t tied properly to their session or they signed up with a different email.
✅ Best Practice
If this is a recurring support topic, you can:
Include a Help Center article titled “I joined via invite – why am I on the waitlist?”
Make sure invite links include tracking or group metadata
Guide them to contact support via Intercom (or use Fin AI fallback)