If you receive a Buenro group invite by WhatsApp or SMS and the link doesn’t open as expected, don’t worry — there are a few common reasons this can happen.
1. The Group is Already Full
If all rooms have been claimed, the invite link will no longer allow new members to join.
In this case, you’ll see that the booking is closed and you won’t be able to enter.
2. The Invite Has Expired
Some invites expire if the group didn’t confirm within the set timeframe.
If this happens, the link won’t open the group page. You’ll need to ask the Curator for a new invite.
3. The Curator Cancelled the Group
If the Curator cancels before the booking is confirmed, all invite links tied to that group stop working.
You can double-check with the Curator to see if another booking is being created.
4. You Don’t Have the App Installed (Yet)
Invite links open inside the Buenro app.
If you tap a link without having the app, you’ll first be taken to a landing page to download it.
After installing, the app will take you to the Group page if the invite is still valid.
5. Technical Issues
If the invite should still be valid but isn’t working, try:
Updating your Buenro app to the latest version.
Opening the link again after closing the app.
Checking your phone’s default browser settings (some links may open incorrectly in certain browsers).
If none of these work, contact Support via the Help tab and include a screenshot of the error.