Flexible cost splitting lets groups share the cost of a stay while keeping payments clear and individual. Each person pays only for their part, and payments are handled as the group comes together.
1. How costs are split
When a group booking is created:
The person creating the booking chooses how costs are shared (for example, by room or by share).
Each guest is responsible only for their assigned portion.
Guests pay individually — there’s no need for one person to collect money from everyone else.
Costs shown at checkout include all applicable fees for each guest.
2. When payments happen
Payment timing depends on the booking’s status:
In most cases, no one is charged until the booking is ready to be confirmed.
Guests who join earlier may see their payment authorised first.
Final charges are processed once all required spots are filled and payment details are verified.
Until confirmation:
No payments are completed
Guests can still join or leave without being charged
3. What happens if someone drops out
What happens next depends on when a guest leaves and the cancellation terms shown during booking.
Before the booking is confirmed
Guests can usually leave without being charged.
Their spot becomes available for someone else to join.
After the booking is confirmed
Refunds may be full, partial, or unavailable, depending on the policy.
In many cases, individual cancellations only refund platform fees.
The group can continue if another guest takes the open spot.
A full group cancellation typically requires everyone to agree.
4. Failed or delayed payments
Sometimes a payment doesn’t go through right away.
This can happen if:
A bank blocks the transaction
There aren’t enough funds available
The payment is still being processed
If this happens:
The booking stays unconfirmed until the issue is resolved.
Other guests are not automatically charged to cover the missing payment.
If your payment fails or stays pending:
Try again or use a different payment method
Check with your bank
Allow some extra time if the payment is still processing
5. What can and can’t be changed
To keep bookings fair and consistent:
What you can do
Join or leave a group before confirmation
Replace a guest who drops out before confirmation
Continue the booking if an open spot is filled
What can’t be changed
Costs can’t be moved from one guest to another
Payments can’t be forced or reassigned
Refund amounts and deadlines follow the cancellation policy shown during booking
Common issues to be aware of
Payments don’t always happen immediately after joining
Costs don’t rebalance automatically if someone leaves
A pending payment does not mean the booking is confirmed
Refunds depend on timing and booking type