Once you’ve explored Bukku during the free trial and feel comfortable it fits your needs, you can easily continue using Bukku by subscribing directly from your account.
This guide walks you through everything you need to know before, during, and after subscribing, so you understand the setup process, payment options, and what to expect once your subscription is active.
Before You Begin
Go to Control Panel > Billing & Subscription.
Click the Subscribe button to start your subscription setup.
A pop-up window will appear with 3 steps to complete the process.
During the Subscription Setup
You’ll go through the 3 steps below inside the pop-up.
Step 1 of 3: Select Plan & Add-on(s)
Here, you can:
Enter a Coupon Code (optional)
Choose your Billing Cycle – Monthly or Yearly
Select your Subscription Plan – Launch, Seed, Grow, Prime or Elite
📌 Compare plans in detail: https://bukku.my/compare-plans
Optional: Add-on Packs
You can purchase additional quotas for certain features:
Storage – Additional file storage space
Email – Number of emails sent
Data Extraction – Number of pages extracted, used in Digital Shoebox and Universal SmartRecon
Flow - Number of POS orders synced via Flow Streams
Each plan already includes its own quota, so you don’t need to purchase add-ons immediately. You can always add them later when needed.
📘 Refer to this guide for more details:
Understand Quotas in Bukku’s Subscription Plans
💡 Additional Add-Ons for Seed & Grow Plan
When you select the Seed or Grow plan, you’ll see two extra add-on options:
Malaysia SST - Enable SST tax compliance and reporting.
Multi-Currency - Manage transactions in different currencies.
Note: Add-ons and pricing plans must have the same billing cycle
Click Next to continue.
Step 2 of 3 – Review Feature Loss
If you are downgrading your plan (for example, from Prime to Seed), this step shows the features that will no longer be available under the new plan.
Kindly review the list carefully to understand what features you will lose after the downgrade.
You may expand each section to see the specific locked features. The number shown on the icon indicates how many features will be locked in that category.
If you are unsure about any feature or need clarification, feel free to contact our support team — we’re happy to help.
If you’re keeping or upgrading your plan, it will confirm that there are no changes. All existing features are still accessible in the new plan.
Click Next to proceed.
Step 3 of 3 – Order Summary
Enter your Billing Information with card details.
Our current payment method:
Credit / Debit Card (Auto Billing)
Bank Transfer (Manual billing, available for annual subscriptions only)
Click Subscribe to complete your subscription.
Once completed, your invoice and receipt will appear under Past Invoices.
After Subscribing
After subscribing, you can review all your subscription information under Control Panel > Billing & Subscription:
Subscription & Quota – Plan details, billing cycle, status, payment card, billing date, and account creation date.
Features – List of features available in your current plan.
Past Invoices – View and download all invoices and receipts of your subscription plan.
Event Logs – See actions performed by users related to your subscription.
📣 Subscription Renewal & Auto-Billing
Bukku subscriptions are billed on a recurring subscription basis and are automatically renewed unless cancelled before the next billing date.
When you subscribe, your plan is billed in advance based on the billing cycle you selected:
Monthly subscriptions are billed every month
Yearly subscriptions are billed once per year
At the end of each billing cycle, your subscription will remain active and renew automatically to ensure uninterrupted access to Bukku’s features.
A valid payment method (credit / debit card) is required to process subscription payments. By submitting your payment details, you authorise Bukku’s payment processor to automatically charge the applicable subscription fees to your account.
Cancelling Your Subscription
You may cancel your subscription at any time via:
Control Panel > Billing & Subscription > Cancel.
Cancellation will stop future renewals, but it does not reverse charges that have already been billed. To avoid unwanted charges, ensure you cancel your subscription before the next billing date.
💬 Frequently Asked Questions (FAQs)
What payment methods are supported?
You can pay by:
Credit / Debit Card – available for both monthly and annual subscriptions
Bank Transfer – available for yearly subscriptions only
Can I pay by bank transfer?
Yes, but only for yearly subscriptions.
If you’d like to subscribe via bank transfer, please contact our customer support team to request it.
We’ll then issue an invoice, and once payment is received, we’ll manually activate your subscription in your account.
Do I need to buy add-ons when subscribing?
No, it’s optional. Each plan already includes its own quota.
You can purchase additional quotas later if you need more.
Quotas reset monthly, except for file storage, which is cumulative.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan anytime directly from the Billing & Subscription page.
All your data will remain intact, and there will be no effect on your account.
If applicable, a prorated fee will be applied automatically.
How do I switch to a different subscription plan?
You can change your subscription plan at any time.
Go to: Control Panel > Billing & Subscription. Click Switch Plan and follow the on-screen steps to select and confirm your new plan.
Will I lose my data if I switch plans?
No, you won’t lose any data when switching plans.
All your transactions, contacts, and records remain safely stored in your account.
However, if you downgrade to a lower plan, certain features may become locked until you upgrade again.
How do I get my subscription invoice or receipt?
You can find it under Control Panel > Billing & Subscription > Past Invoices.
Click View beside the transaction you want, then download your invoice or receipt directly from there.
How do I update my payment card details?
You can update your payment card at any time if necessary.
Go to: Control Panel > Billing & Subscription > Subscription & Quota. Under Payment Card, click Update and enter your new card details. Once updated, all upcoming subscription payments will be charged to the new payment card.
How do I remove or reduce my add-on quota before the next billing cycle?
If you only need an add-on for a specific month or year, you can reduce or remove it before your next billing date to avoid being charged again.
Go to: Control Panel > Billing & Subscription. Click Switch Plan, then go to the Add-on Pack section and reduce or remove the add-on quota you no longer need. Once updated, the changes will take effect on your next billing cycle.
