Customers can request e-invoices to ensure they receive validated documentation for their transactions. Here's how customers can request an e-invoice.

Let's go through the steps.

1. Initiate Request: When you save and QuickShare the invoice with the "Ready" status and "Normal" control, a note at the bottom will state, "This invoice is not validated by LHDN." Your customer can then click the "Request E-Invoice" button to request a validated e-invoice.

2. Complete Information: If the customer's details are not MyInvois-ready, they need to complete the required information. They should also provide their name and email in the acknowledgment section, and then click "Submit."

3. Request Confirmation: The customer will receive a pop-up message confirming their e-invoice request. They should click "Yes".

4. Successful Request: The customer will then receive another pop-up message confirming that their e-invoice request was successful. They should click "OK".

5. Validated Invoice: Finally, the customer will see a note at the bottom of the invoice stating, "This invoice is validated by LHDN."