Introduction
According to the LHDN e-invoicing guidelines, if there are any errors, the buyer (your customer) can request rejection within 72 hours, and the supplier (your company) can cancel the e-invoice if errors exist.
If the e-invoice contains errors or was erroneously issued, the supplier can cancel it within 72 hours of validation by providing valid justifications.
If neither rejection nor cancellation occurs within 72 hours, a new e-invoice will be required to issue for adjustments.
Let's see how to handle this in Bukku!
Rejection of E-Invoice by Buyer
1. Initiate Rejection: The buyer clicks the 'Reject' button to request rejection.
2. Provide Details: The buyer fills in the reason for rejection, and provides their name and email address. Once completed, they click the 'Submit' button.
3. Confirmation Pop-up: The buyer receives a pop-up message confirming their rejection request.
4. Submission Confirmation: Another pop-up message confirms that the rejection request has been submitted.
5. Supplier Notification: The supplier receives a notification and an email when the buyer submits the e-invoice rejection request.
6. Review Request: The supplier reviews the rejection request, which includes details about when it was requested and the reason for rejection.
7. Cancel Transaction: The supplier clicks the 'Cancel Transaction' button to mark the invoice as void. The transaction will be canceled with MyInvois.
8. Status Update: After clicking 'OK', the supplier sees the MyInvois status change to 'Cancelled' with a red canceled icon.
9. Buyer View: The buyer will then see the invoice marked as void on the same invoice.
10. Locate Voided Invoice: The supplier can find the voided e-invoice with a red canceled icon in the listing.
Cancellation of E-Invoice by Supplier
1. Initiate Cancellation: The supplier clicks Actions > Void to cancel the transaction.
2. Provide Reason: The supplier fills in the reason for cancellation and clicks the OK button.
3. Status Update: After clicking 'OK', the supplier sees the MyInvois status change to 'Cancelled' with a red canceled icon.
4. Locate Voided Invoice: The supplier can find the voided e-invoice with a red canceled icon in the listing.
