To move a user to a different team for a team challenge, please follow the steps below:
From the Admin Center, select the Challenges tab in the side navigation menu and click on the challenge with your Team Leaderboard or Team Virtual Race challenge mode.
Scroll down to your Team Leaderboard or Team Virtual Race mode and select Manage Teams as shown below:
Select the team the user is currently on:
Click "Team members"
Scroll to find the user's name. Select the box next to their name, and scroll up to hit the Remove button:
Confirm that you want to remove the team member by selecting the Yes, Remove button:
Click back to view all teams and select the team where you want to add the user
Select the Add User button to add the user to their correct team:
Select the user you want to add to the team and select Add to Team to confirm
Congratulations! The user has now been moved to their new team!