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How to Reset Your Password
Open the Healthy Cities app on a mobile device and select Log in
Select Forgot password?
Enter the email associated with your Healthy Cities account and select Continue to send a verification code to your inbox
Note: If you enter an email address that is not in our system, you will not receive an email, even if the message indicates an email has been sent. Please be sure to try any possible emails during this step.Go to your email and open the email. The email should be titled 'Your Healthy Cities Verification Code' and be sent from no-reply@bupahealthycities.com.
Enter the verification code you received and your new password
Select the Change password button to save your changes. You should see a confirmation that your password was successfully changed!
Troubleshooting
Why should I do if I'm not receiving a verification code?
If you enter an email address that is not in our system, you will not receive an email, even if the message indicates an email has been sent. Please try again with any other email addresses you may have used. We also recommend checking your spam or junk folder if you're not seeing the verification code in your inbox.
What happens if I don't enter my verification code when resetting my password?
If you don't enter your verification code in step 5, then your password will not be reset. You must enter your verification code to successfully change your password.
What if my verification code expires?
If you forget to enter your verification code, you will need to restart the process to reset your password. Please follow the steps above to try resetting your password again and request a new verification code.
Need more help?
If you have any questions or need additional help, please reach out to our support team for assistance.