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Can you refund my buymie credit?
Can you refund my buymie credit?
Updated over a week ago

Automatic Pricing

At buymie, we understand that things don’t always go to plan. To make our customers’ lives easier, buymie has built our systems to only charge customers for the products that were purchased in-store by their personal shoppers.

Find out more about how that works in this article

Credit Due to Errors

If you believe an error has occurred, please notify our customer support team in-app so we can investigate and ensure that if an issue exists, it's resolved ASAP.

If our team discovers a shopper error that resulted in an overcharge, they will always offer to credit you for the value of those items. This credit can be added to your buymie account an automatically applied to your next order.

Alternatively, we're happy to refund to your bank account the value of compensatory credit.

It is not possible to receive a refund for buymie bonus credit awarded through a promotion or offer.


How long does it take for a refund to be processed?

It typically takes up to 3-5 working days for a refund to be completed by your bank.

Can I receive a refund for promotional or referral program credit?

No, credit from promotional or referral programs cannot be refunded.

Is there a limit to how much buymie credit can be refunded?

No, there is no limit to how much buymie compensatory credit can be refunded.

Having Trouble?

Contact us in-app or send a message to our support team at

We are here to help you with any issue you may have and will do our best to get it resolved as quickly as possible.

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