You can cancel an order for a full refund without any additional fees right up until your shopper has left for the store.

If you cancel an order during the shopping process, you may be charged a cancellation fee of up to €15/£15.

To cancel after shopping has begun, reach out to buymie customer care by selecting "ask us a question" in the buymie app menu.

The value of the order will be refunded as buymie credit, less any cancellation fee. This credit can then be refunded to your payment method if you wish.

Please note that cancellation is no longer possible once your shopper has checked out of the store.

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