Purpose and features
By adding Anonymous Numbers to the black list you can block the calls from Anonymous Numbers in your operation.
Benefits
You can make efficient "Incoming" calls by blocking contacts making calls with a anonymous number.
You can block unwanted calls made with a Anonymous number.
You can keep more agents available on the line
You can increase incoming call efficiency by blocking calls from anonymous numbers.
Instructions
Click the "New" button in the System Administrator -> Black List module.
The popup window must be filled and saved as in the image below.
Note: The "Description" field can be filled with an alternative description.
Note 2: The "Number" field can be filled with the following expressions. Confidential number information may vary from operator to operator used in your operation. You can contact your operations manager to make sure it is blocked with the correct statement.
anonymous
Anonymous
Restricted
unavailable
Unavailable
unknown
We wish your operation benefits from this new release and look forward to hearing your feedback! |