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Viber ChatBots Integration

By integrating Viber business account into the platform, you can meet incoming chats via Viber.

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Written by Filiz Kahrıman
Updated over 2 years ago

Purpose and Features

You can now integrate the Viber Chatbots application, which has over one billion users worldwide. In this way, the operations that use Viber, a well-known messaging application, can now receive chats from this channel after the integration.

On the other hand, users who do not use the Viber application can meet customer requests through Viber after opening a Business Account.

Benefits

Businesses that meet customer demands via Viber will be able to meet incoming chats via the platform after integration.

Instructions

How to Create a Viber Business Account

  • You will need a Viber Chatbot to create a Viber Business Account. Creating a Viber Chatbot is simple. All you need is to go to the Viber Admin Panel to start the process of creating a personal Viber account and a Viber Business Account.

  • Log in to the Viber Admin Panel at this address. Enter the phone number registered to your personal Viber account here. When the process is completed, you need to enter the verification code sent to your Viber account.

  • Add your business information. Add a picture and some basic information about your business. You can change this information later in the application.

  • Press the Create button at the bottom of the form. When your Viber Business Account is ready, you will receive your token. Copy this token.

Chat Widget Settings

  • System Administrator > Chat Widgets

  • Click on the new (+) button.

  • Select the widget type "Viber".

  • After creating the Viber account, paste the resulting token into the "Integration Customer Token" field.

  • In the "Integration Endpoint" field https://chatapi.viber.com he did his knowledge.

  • After selecting the ICR and queue information, save the widget.

Create a Deep Link where End Users Will Reach You

  • By creating a deep link, businesses can share with their customers on social media. And when clicking on this link, the chat is redirected to the ICR stream defined by Alotech.

  • You can share the URL information you defined during the account creation phase with your users by putting it into the relevant field in this link.
    viber://dad?chatURİ=<URI>

Chat Started on the End User Screen :

Viber Chat, Which is Answered on the Operation Side:


We wish your operation benefits from this new release and look forward to hearing your feedback!

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