Purpose and features
You can inform your customers with an announcement for long-lasting queries in the web services available in the IVR System.
Benefits
Along with the related development; you can benefit from informative announcements that you can play in the webhook step for your customers who might complain about long silences due to long reply durations from the web services.
You can get rid of long silences in your IVR System.
You can achieve a more efficient response rate for incoming calls.
Instructions
You can define an announcement from the relevant announcement to your web service by pressing the edit button in the webhook step of the Attendants menu, which is active from the System Manager -> Attendants menus module.
We wish your operation benefits from this new release and look forward to hearing your feedback! |