The SMS page lets you define and configure the SMS profiles used by your contact center. The defined SMS profiles are listed on this page.
Menu path: System Administrator > SMS
Testing, editing, or deleting an SMS profile
You can test, edit, or delete each SMS profile by clicking the hamburger menu next to it.
Test
When you click Test, a pop-up opens where you can type the phone number to which a test SMS will be sent. Click Send to send the test SMS.
Edit
When you click Edit, you can modify the fields that were filled out when the profile was created, and then save your changes.
Creating a new SMS profile
Click the New icon at the top right of the page.
Choose the desired profile type.
Enter a name for the profile and the sender.
Fill out the provider settings.
If Two Way is selected as the profile type, an additional option specific to this type is displayed. It lets you choose whether the profile is shown on the agent screen.
After you complete the fields and save the profile, the newly created SMS profile is displayed on the SMS page.
