If your system is not picking up any identities, you will need to check that the Cammy AI component is running on your computer.
Head to the "Settings" tab of your desktop app.
Select "Health" from the "Cammy Settings" area.
In the 'hubs' list, check that "Cammy AI" is online.
🔗 If Cammy AI is showing as online, contact the support team via the contact us page for further assistance.
If Cammy AI is showing as offline, please try the below steps;
Head to the "Services" area of your PC. This can be found by typing "Services" into the search bar at the bottom left hand side of your machine home screen or check your "Windows Administrative Tools" folder for "Services".
Open up "Services" and scroll down until you find "Cammy AI". Right click on Cammy AI and then select "Restart". After a few minutes, return to your Windows desktop app and test your system to see if identities are now being recognised.
🗨️ If you have tried all of the above steps but your system is still not picking up identities, please reach out to one of the team via the contact us page, or live chat available on the desktop app, website and mobile app.