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Troubleshooting
Steps to try when experiencing common issues with your system.
My live feed won't connect
I am not receiving any events
I am not receiving notifications
My system is not picking up identities
I can't add my camera
I have no recordings
My recordings are intermittent
There are two people showing as one identity. How do I separate them?
My camera is showing as offline
Factory resetting Cammy cameras
My hub is showing as offline
How do I send my system logs to the technical team for troubleshooting?