If you have no recordings, but you are still receiving events and a live feed, there are a few steps you should try before contacting us.
Check and restart the Cammy Windows Hub service
Head to the "Services" area of your PC. This can be found by typing "Services" into the search bar at the bottom left hand side of your machine home screen or check your "Windows Administrative Tools" folder for "Services".
Open up "Services" and scroll down until you find "Cammy Windows Hub". Right click on Cammy Windows Hub and then select "Restart". After 10 minutes, return to your Windows desktop app to see if now have recordings from your camera.
Check your disk space
To check the total disk space left on your PC, select "File Explorer" from the navigation bar, and then select "This PC" on the left. The available space on your drive will appear under "Devices and drives". If your disk is full, you will need to make some space in order for Cammy to begin recording again.
Check your internet connection
Check that your PC is connected to the internet and that there are no issues with the network. If the PC has disconnected from the internet, reconnect it to the network. Wait 10 minutes to see if you start to receive recordings again.
Restart the Router
Unplug your router from the power, or switch the power off at the wall.
Reconnect the power to the router after a few minutes.
Wait 5 minutes and check your camera recordings again.
🗨️ If you have tried all of the above steps and you still have no recordings, please reach out to one of the team via the contact us page, or live chat available on the desktop app, website and mobile app.