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🔐 How to Reset Your Password After Registration

💡 When to Use This Guide: You’re seeing an “Invalid password” or similar error, or You’ve forgotten your password

Jill avatar
Written by Jill
Updated over a week ago

🔄 Steps to Reset Your Password

  1. No worries — it happens to the best of us.

    • Click Forgot My Password and enter the email you have listed in Carebility.

    • Check for an email from Carebility no-reply@mg.carebility.com (and peek in spam/junk just in case).

      • Don't see the email- you likely aren't using the right email. Check with your admin to see what email you have listed in Carebility.

    • Reset your password — and remember, capital letters and symbols have feelings too! Use it exactly as you set it.

  2. Follow the instructions in the email
    ⚠️ Note: The reset link is only valid for one hour.

  3. Click the reset link and create a new password

  4. Log in using your new password

🚨 Still Having Trouble?

If you've completed the steps above and still can't access your account, feel free to contact our support team for further assistance through the chat.

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