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🔐 How to Reset Your Password After Registration

💡 When to Use This Guide: You’re seeing an “Invalid password” or similar error, or You’ve forgotten your password

Jill avatar
Written by Jill
Updated this week

🔄 Steps to Reset Your Password

  1. Go to the Password Reset page
    ​    Visit: https://carebility.carebility.com/password_reset/new

    **If you are with Creative Solutions, use this link: https://creative.carebility.com/password_reset/new

  2. Enter your registered email address

  3. Check your email for a message from Carebility <no-reply@mg.carebility.com>
    ​(Be sure to check your spam/junk folder just in case.) If you don't have an email, you likely aren't using the email you have registered in Carebility

  4. Follow the instructions in the email
    ⚠️ Note: The reset link is only valid for one hour.

  5. Click the reset link and create a new password

  6. Log in using your new password
    ​

🚨 Still Having Trouble?

If you've completed the steps above and still can't access your account, feel free to contact our support team for further assistance through the chat.

Related Articles
🔐 How to Reset Passwords for Your Users
🔑 Resetting Your Password in Carebility
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