We suggest encouraging users to learn how to reset their own passwords
We suggest encouraging users to learn how to reset their own passwords
They just need to click “Forgot your password” on the login page to get started. *Make sure they use the email they have registered in Carebility- that is how we identify users
If you simply want to reset the password for them so they can jump right into learning...
Go to the Reports-Users section in Carebility.
Select the appropriate Provider/Facility.
Find the user — users are listed alphabetically.
Click the Actions icon (look for this symbol.)
Create a password that is at least 8 characters long and includes:
One uppercase letter
One lowercase letter
One special character (such as #, $, or %)
Example:
WelcomeBack@123Your password cannot include your email address or employee ID, and it must be different from any password you’ve used before.
🔒
Reminder:
Note: This is a temporary password. When the learner logs in, they’ll be prompted to create a new password for security.
*If your user belongs to more than one organization, the password reset option will not be available, and the user will need to reset their own password