How does the integration between Carebility and Dayforce handle new users and location changes?
Overview
The Carebility and Dayforce systems are tightly integrated to ensure data synchronization, especially for user management. This integration impacts workflows when adding new hires and updating user locations. Understanding how these systems interact is essential for maintaining data consistency.
Adding New Users
When adding new users to Carebility, the process begins in Dayforce:
Create the user in Dayforce.
Carebility automatically syncs data from Dayforce. This typically takes 2–3 hours to reflect in Carebility. Ensure all user details in Dayforce are accurate to avoid discrepancies in Carebility.
Updating User Locations
Dayforce synchronization also governs user location data. To update a user's location without issues:
Update the location in Carebility.
Immediately make the same update in Dayforce. If this step is skipped, Carebility updates will be overwritten during the next Dayforce sync cycle.
Best Practices for Sync Management
Always ensure Dayforce reflects the latest user data.
Avoid making unilateral changes in Carebility if Dayforce updates are not possible.
Plan for a typical sync delay of up to 3 hours when working with immediate user data updates.
Troubleshooting Common Issues
Issue: New users are not appearing in Carebility. - Solution: Check if the user was successfully added in Dayforce and confirm that the sync window (2–3 hours) has elapsed.
Issue: Location updates in Carebility are not saved. - Solution: Ensure the same updates are reflected in Dayforce to prevent data overwrites.
For further assistance, contact the support team for Carebility or Dayforce as necessary.