Note: Some profile fields may be managed by your organization (for example, through an HR system). If you can’t edit certain information, contact your administrator for help.
What You Can Edit
What You Can Edit
On the Profile Editor screen, you can update:
Profile photo – Add or change the picture shown on your account
First name and Last name – Your official name
Preferred name – The name you want others to see and use
Title – Your job title or position
Secondary email – An additional email for notifications
Work phone – Your business phone number
How to Open the Profile Editor
How to Open the Profile Editor
On iPhone or iPad
Tap Settings in the bottom menu (gear icon)
Tap your profile card at the top of the screen (your name and photo)
The Profile Editor screen will open
On Android
Tap the Menu icon (three horizontal lines) in the top left
Tap Settings
Tap your profile card at the top of the screen
The Profile Editor screen will open
Changing Your Profile Photo
Changing Your Profile Photo
Your profile photo helps personalize your account and makes it easier for others to recognize you.
Add or change your photo
On the Profile Editor screen, tap the camera icon or your current photo
Choose a photo from your device’s photo library
The new photo will appear (it is not saved yet)
Tap Save in the top right corner
Remove your photo
Tap the X or clear button near your current photo
Confirm that you want to remove it
Tap Save in the top right corner
Tip: Use a clear, professional photo where your face is visible.
Editing Your Name and Other Fields
Editing Your Name and Other Fields
Update your information
Tap the field you want to edit
Delete the existing text and enter the new information
Repeat for other fields as needed
Tap Save in the top right corner
Field descriptions
First Name – Your given name (required)
Last Name – Your family or surname (required)
Preferred Name – A nickname or name you go by (optional). This name appears in greetings throughout the app.
Title – Your job title, such as Nurse or Caregiver (optional)
Secondary Email – An additional email address for notifications (optional)
Work Phone – Your business phone number (optional). This will auto-format as you type.
Changing Your Email Address
Changing Your Email Address
If your organization allows email updates:
Look for the Change link next to your company email
Tap it to open the Change Email screen
Follow the on-screen instructions
Note: If you do not see a Change option, your email may be managed through an HR system. Contact your administrator for help.
Changing Your Password
Changing Your Password
If password changes are enabled for your account:
Tap the Change link next to the Password field
Follow the prompts to set a new password
Note: If you do not see this option, your organization may use single sign-on (SSO). Contact your administrator for assistance.
Saving Your Changes
Saving Your Changes
After making updates:
Tap Save in the top right corner
The Save button is only active if changes were made
Wait for the confirmation message
The screen will close automatically once saved
Important: If you exit without saving, your changes will be lost.
Troubleshooting
Troubleshooting
Save button is grayed out
Make sure you’ve changed at least one field
Confirm First Name and Last Name are filled in
Error: “Profile update failed”
Check your internet connection
Confirm all required fields are completed
Verify secondary email format (example: name@email.com)
Wait a few seconds and try again
Close and reopen the app if needed
Profile photo won’t upload
Confirm Carebility has access to your photos in device settings
Try a different photo or a smaller file
Check your internet connection
Some fields are not editable
These fields may be managed by your organization’s HR system
Contact your administrator to request changes
Important Notes
Important Notes
Required fields: First Name and Last Name
Auto-formatting: Phone numbers format automatically
Privacy: Profile information is only visible within your organization
Synced data: If your organization uses an HR system, some fields may automatically update from that system
Still Need Help?
If you have questions or continue to experience issues, tap the Help button in the app or contact your organization’s support team.