When importing a contract into Cargofive, the main information processed are the freight rates, certain contracts may contain additional information and you may wonder if we process it. To clarify these situations, we've compiled a list of frequently encountered situations:
Q: Does Cargofive process overweight (OW) surcharges that come with contracts?
A: The overweight surcharge (OW) is charged to containers if they exceed a certain weight, it generally applies to 20' containers and in some cases to 40' containers, each company defines its cost. Our system can process these rates, but for this it is necessary that this information be included within each contract. This information is included in contracts in two ways:
A range: This indicates both a minimum and a maximum weight threshold for the surcharge. For example, "OW: 20 - 30 tons" would mean the surcharge applies to any container exceeding 20 tons but less than 30 tons.
A single value: This can be either a maximum or minimum weight, depending on the shipping company.
All OW surcharges are always shown in tons, regardless of the format.
To see the OW surcharge for a specific contract in the Rate Finder, you need to select the "Include overweight charges" option. For integrated results, the OW surcharge information will be included automatically if the data itself contains the overweight charges.
Q: Is Cargofive capable of processing contracts with multiple validity dates?
A: No, at the moment our system does not allow to process the same tariff with different validity dates, all charges are tied to the single validity date specified when making the request, for the entire file. That is why we request that you upload a separate contract for each validity date. For example, if a contract's rates/surcharges differ between December 1-15 and December 16-31, you'd need two files: one with validity set to 1-15 and another for 16-31. Uploading a single file with only 1-15 dates will only process those rates; charges from 16-31 will be ignored.
We also encounter contracts with a multi-month validity (two or three months) where the surcharge changes every month. In these cases, Cargofive automatically processes the surcharge valid for the current date of your request.
Please check all contract sheets' validity dates before uploading to ensure all information is considered, this way we ensure that all information is considered when making the request.
✨ If you have more questions about contract validity dates, click Here
Q: Is Cargofive capable of processing contracts with multiple container sizes?
A: Yes, when importing the contract you will have the option to choose the list of equipment you want to process, taking into account that you can only choose one type per contract, that is, if you have a contract that has Reefer, DRY, Open Top equipment or Flat Rack, you can only choose one of them but with all their sizes, for example if you select Dry, you can choose the 20DV, 40DV, 40HC, 45HC and/or 40NOR containers for the same contract, as shown in the following image:
Q: Are Transit Times processed every time we upload a contract?
A: No, the loading of Transit Times is done through another procedure other than fare processing. They are updated monthly and/or at a client's request. If you observe any inconsistency with this information, you can contact us through the support channels to request an adjustment. We are planing to integrate a new schedule provider via API that will make it possible to update transit times and vessels for each route in real time. This feature will be available for imported contracts in the future, meanwhile SPOT integrations already benefit from real-time updates.
Q: Does Cargofive process IMO surcharges?
A: No, we do not currently process surcharges for dangerous goods.
Q: What about Prepaid and Collect surcharges?
A: In the case of origin costs, if it is an import traffic, we charge as a freight surcharge the collect costs that come within the contract. In the case of destination fees, if it is an export, we charge as a freight surcharge the prepaid expenses that we find in the contract. The rest of the prepaid and collect fees are charged as local fees of origin and/or destination.
Q: What about BL surcharges?
A: The per_BL type surcharges are, although they are freight surcharges, fixed surcharges that do not vary constantly, which is why we save them permanently in the local charges module but as "freight", that means, even if they are created as a local cherges, they will always be shown in the freight surcharges section. Some of these surcharges are EDS, AMS.
Q: Are Local charges processed every time we upload a contract?
A: No, the charging of local charges is done through the "Local Charges" module. As these rates generally do not vary, they are updated every 3 months or at a client's request. This request can be made through the support channels or with the Customer Success team.
Before each corresponding quarterly update, we will make a statement in the system so that you can decide if you want the update. If you do NOT want the update, you must select this option. If you do not select anything, the local expenses will be updated automatically.
✨To see how to add a local expense click Here
Q: Does Cargofive process the TAOs and TADs that come with the contracts?
A: Yes, our system Can recognise of recognizing and process those arbitrary ports that go through Feeder, with some exceptions. You can find them in the surcharges section identified as:
TAO (Transport Additional Origin) corresponding to the surcharge for transporting the container from the origin of the cargo to the seaport.
TAD (Transport Additional Destiny) corresponding to the surcharge for transporting the container from the seaport to the final destination.
✨If you want to know more about transport by Feeder and its exceptions, click Here
Q: Does Cargofive process the Inlands that come within the contracts?
A: It is processed in the cases:
When it is a fixed price, that is, the rate includes the transfer to a dry port or town, it is processed like any other route. In the Cosco example, we have that Batam is a gate and by having the all-inclusive price for that route, it is processed.
When the contract includes the table with the information of the arbitraries and they indicate that the transportation is by barge or rail as we see in the example image below:
✨If you want to know a little more about how we process these dry ports in contracts, click Here
In the case of Cleveland, from the same example, it indicates that the transport is truck. For cases of transport by TRUCK, MOTOR and RAIL/MOTOR (Combination of train and truck) with a specific location-port price, we have an inlands module in which you can import these land rates to associate them in your quote .
That is, yes, we can process all-in quote inlands. And yes, we can process inlands to dry or river ports (Rail or barge). Inland quotes per truck will not be processed within the contract; these must be loaded in the specific inlands module.
✨See also here our tutorial on how to import a contract in the inlands module Here
Q: On LCL contracts, are surcharges processed?
A: Currently our system does not process the surcharges that come in LCL contracts, however we have the option of loading them in the local charges since we have a functionality that allows us to save them as "freight" so that they appear in the freight section and not as origin or destination.
✨ To see how to add a local expense click Here
Q: If I have a contract with multiple shipping companies, for example, involving 3 companies, do I need to upload the contract three separate times for each shipping company?
A: We understand that sometimes there are contracts that come with rates for multiple shipping companies, but in these cases you non't need to load upload the contract one time per shipping company per shipping company, our system has the capacity to process several shipping companies in a single contract and still be able to display this Information separately, this means that the system will show you results for each route/shipping company as it happens with any contract.
When importing a contract into the system, in the "carrier" field you will have the option to select multiple shipping companies.
✨Click Here to see how to import an FCL contract into Cargofive.
✨Click Here to see how to import an LCL contract into Cargofive.
Q: Can I duplicate or edit an already uploaded contract?
A: Yes, from the contracts dashboard you can edit or duplicate any contract. We know that sometimes you may find that the next month the contract does not change or has minor changes , in those cases you can edit it, for example, if you want to extend the validity date or simply update the amount of a surcharge or a freight. You can also duplicate in if you want to keep it for the next month but with the same information but different validity. You just have to click on the three dots located in the right of each contract and select the option edit or duplicate.
Q: If I made a mistake when importing a contract, can I fix the mistake?
A: No, keep in mind that if the contract is still in processing status, the information you edit will not be updated in the template initially loaded. This means that if you, if you uploaded a contract and then noticed that you uploaded the wrong file and you want to edit it, We do not see this change reflected as when you load the template this information is inmediatelly transferred goes to another processing system. In this case you must import the contract again, considering that all the information in the contract must match the template to ensure you have the correct information.
Q: Can I add remarks to contracts?
A: To add remarks directly to contracts you have two options:
When uploading the contract you will have the option to add a comment in the field located at the bottom of the module.
Once the contract is loaded/created, click on edit and find the remarks section
Q: Can I associate a contract with a specific client or user?
A: Yes, once the contract is uploaded/created, click on edit and find the Only Apply To section where you can select if you want to associate your contract with a specific client or with a user in your company.
Q: Can I import contracts by commodities?
A: No, at the moment the system is not capable of recognizing the commodities within the contracts.
Remember that if you have more questions you can always contact us through chat or by sending an email to support@cargofive.com ✨🤗