Casa Loyalty gives customers several ways to earn points, helping you engage your audience and encourage repeat purchases. Some of those actions happen on platforms we cannot verify, so this article explains how each type behaves, what the manual approval workflow covers today, and how to protect your points balance in the meantime.
In Short
Manual approval is currently available on Google Map Review only. It is not yet available on the social actions.
Social actions award points on click. When a customer clicks the action and the link opens, the points are credited. There is no check that they actually followed, liked, shared or subscribed.
Supported Ways to Earn Points
Customers can earn points through the following actions:
Place an order
Birthday Bonus
Signup Bonus
Like on Facebook
Share on Facebook
Follow on Instagram
Share on X
Follow on X
Follow on TikTok
Share on TikTok
Subscribe on YouTube
Share on YouTube
Google Map Review
Review Bonus
How Social Actions Work
Platform limitations. Social platforms do not allow third-party apps to detect when someone likes, shares, follows or subscribes. That restriction comes from the platforms themselves, not from Casa Loyalty.
Points are awarded on click. Because of that, points are credited at the moment a customer clicks the action button and the link you configured opens. The action itself is not confirmed.
There is no approval step on these actions today. Social Ways to Earn do not have an Approval Type field, so points cannot be held back pending proof.
Action | Manual approval available? | How points are awarded |
Google Map Review | Yes | Automatic, or held for your approval |
All social actions (Facebook, Instagram, X, TikTok, YouTube) | No | Credited on click, not verified |
Place an order, Signup Bonus, Birthday Bonus | Not needed | Verified automatically by Shopify |
Manual Verification Workflow (Google Map Review)
Where manual approval is available, points are held until you confirm the customer actually completed the action.
Enable manual approval. Open the Google Map Review action and set Approval Type to Manual instead of Automatic.
Customer submits proof. The customer uploads evidence of completing the action, such as a screenshot of their review.
You approve it. Open the Actions tab in the left-hand menu to review submissions, and approve the points once you're satisfied.
Example configuration
Custom title: Google Map Review
Custom subtitle: 100 points
Points awarded: 100
Approval Type: Manual
Status: Active
Protecting Your Points on Social Actions
Until approval is available on social actions, these are the practical ways to limit your exposure:
Keep the point values modest. Treat a social follow as a small thank you rather than a high-value reward, since anyone can claim it by clicking. A reward large enough to be worth gaming will be gamed.
Weight your programme towards verified actions. Orders, signups and birthdays are confirmed by Shopify, so putting the bulk of your points there keeps your liability tied to real activity.
Use Google Map Review where proof matters. If you want a higher-value social reward with a verification step, this is the action that supports one today.
Turn off any social action you're not comfortable with. Each one has its own status toggle, so you can run some and leave others off.
Extending manual approval to the social Ways to Earn is on our radar. If this affects how you want to run your programme, let our support team know — merchant demand is how we prioritise it.