Overview
The Actions section (Casa Loyalty → Actions) is the Action Center — a dashboard for reviewing and manually approving or rejecting customer-submitted actions that need verification before points are awarded.
Today this applies to Google Map Review, which is the earning action that offers an Approval Type setting.
Two Tables
The Action Center has two separate tables:
Table 1 — Action Submissions
Filter by: All / Pending / Approved / Cancelled
This is where submitted actions land for your review. Pending actions are waiting for your approval before points are issued.
Table 2 — Processed Actions
Filter by: All / Pending / Processed
This table tracks actions that have already been handled — either approved (points issued) or cancelled.
How It Works
You set an action's Approval Type to Manual, so points are held rather than issued straight away.
The customer completes the action and submits proof, such as a screenshot.
The submission appears in Table 1 as Pending.
You review it and either Approve it, which awards the points, or Cancel it.
Processed items move to Table 2.
If nothing is awaiting approval, both tables show "No data yet."
What Does and Doesn't Appear Here
Google Map Review — appears here when its Approval Type is set to Manual.
Social actions (Follow on Instagram, Follow on TikTok, Subscribe on YouTube, and the rest) — do not appear here. These award points at the moment the customer clicks the action and the link opens, and they have no Approval Type setting, so there is nothing to approve.
Place an Order, Signup Bonus, Birthday Bonus — verified automatically through Shopify and never appear here.
If you were expecting social follows to land in this queue for checking, see How Customers Can Earn Points in Casa Loyalty and Manual Verification Workflow, which explains how social actions behave and how to limit your exposure on them.