Casa Loyalty allows you to reward customers with loyalty points when they leave a product review — a great way to boost engagement and incentivize feedback.
Important: this reward needs a review app connected
Casa Loyalty does not collect reviews itself. The Review a Product reward is powered by your reviews app, so until one is connected the reward will still appear in your widget and landing page but no points will ever be awarded. This is the single most common reason a merchant thinks review points are broken.
Three review apps are supported. Connect whichever one you already use:
Judge.me — note that this integration only works on Judge.me's Awesome plan. On lower Judge.me plans the connection will not establish, and it does not announce that it failed.
Yotpo Reviews — awards points for verified product reviews submitted through Yotpo.
Loox — awards points for photo and video reviews. The webhook step in that guide must be completed or no points will flow.
Step 1: Navigate to Points Setup
Open the Casa Loyalty app dashboard.
From the left-hand menu, go to Program → Points.
Click Add ways to earn.
In the popup, scroll to the end and select Review a Product.
Step 2: Configure "Review a Product" Settings
After selecting this option, you'll see several fields to configure:
Custom Title and Subtitle
Suggested Title: Review Bonus
Suggested Subtitle: 100 points for every product review!
You can change this to suit your brand tone and style.
Points Awarded
Set the number of loyalty points customers will receive for each product review (e.g. 100).
Customer Eligibility
Optionally, restrict this reward to specific VIP Tiers.
Status
Make sure the status is set to Active.
Icon
You can use the default icon or upload a custom one to better match your branding.
Step 3: Save and Go Live
Once everything looks good, hit Save. The reward will now appear in both your loyalty widget and landing page.
How to Check It's Actually Working
The reward showing in your widget only proves the rule is saved — it does not prove points are being awarded. To confirm the whole chain works, test it end to end:
Confirm your review app shows as connected inside Casa Loyalty.
Leave a genuine product review through your review app, as a customer would.
Go to Activity → Points in Casa Loyalty and look for the credit against that customer.
If the review exists in your review app but no entry appears in the Points activity log, the integration is the part that needs attention — not the earning rule.
How It Works for Customers
Once the integration is live:
Customers who leave a product review earn the points automatically.
No manual action is needed on your part — review points do not go through the Action Center.
Need help? Contact our support team at support@casaapps.com.