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FAQ: What social platforms can customers share referrals on?

Find out which social platforms are supported for referral sharing in Casa Loyalty and how to customise each channel.

Written by Ateeb

What Social Platforms Can Customers Share Referrals On?

Casa Loyalty supports referral sharing on three channels: Facebook, X (Twitter), and Email. Customers can share their referral link directly from the Casa Panel widget on your store.

Supported Platforms

Facebook

Customers can share their referral link via Facebook. However, Facebook does not allow apps to set custom pre-filled messages — so the share will use the default link preview from your store or referral link page.

  • You can customise the link preview (title, description, image) in the Customise Referral Link Preview section.

  • Recommended image size: 1200px × 628px

X (Twitter)

Customers can share their referral with a custom tweet. You can write the default message that appears pre-filled when they click share. Use variables to make it dynamic:

  • {{storeName}} — Your store's name

  • {{storeUrl}} — Your store's URL

  • {{friendRewardName}} — The name of the friend's reward

Example: "{{customer.firstName}} has sent you a gift! Visit {{storeUrl}} to claim it."

Email

Customers can email their referral link directly from the panel. You can configure a custom email title and email body in the Social Sharing settings under the Referral tab.

Where to Configure This

Go to Program → Referral → Social Sharing to enable each platform and customise your messages.

Can Customers Share on Instagram or TikTok?

Referral sharing is currently supported on Facebook, X, and Email only. Instagram and TikTok links are available as earning actions (customers earn points for following your accounts), but not as referral sharing channels.

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