Test Mode lets you try your loyalty programme end to end without rewarding real customers. You place a genuine order on your own test account, watch points, rewards and VIP tiers behave as they will on launch day, and fix whatever is not right before a single customer is affected.
One thing to be clear about from the start: Test Mode pauses rewards. It does not freeze your whole programme. The section below on points expiry and VIP tiers covers what keeps running.
How to Access
Open the Casa Loyalty app from your Shopify admin.
Click Settings in the left-hand menu.
Click Platform.
Scroll to Test mode.
How to Turn It On
Leave your earning and redemption rules switched on. Test Mode does not need them disabled, and leaving them live is the entire point — you want to see the real behaviour, not a simulation of it.
Switch on Turn on test mode.
Add one or more test account emails. These are the only addresses that will earn anything while Test Mode is running.
Click Save.
Email matching is not case-sensitive, so how the address was typed does not matter.
What Happens While Test Mode Is On
Only your listed test accounts earn points, redeem rewards or move through VIP tiers.
Every other customer is skipped entirely.
The widget, landing page and the other loyalty surfaces are shown only to your test accounts.
Three Things to Know Before You Switch It On
Points expiry and VIP tiers keep running
Test Mode only pauses rewards. Points expiry and VIP tier recalculation still run for your real customers while Test Mode is on. A customer's points can still expire, and customers can still move up or down a tier, while you believe the programme is paused.
If you have points expiry enabled, or VIP tiers that move customers automatically, take that into account before you spend any length of time in Test Mode.
Other customers' orders do not earn, and never will
Orders placed by anyone who is not a test account during Test Mode do not earn points — and they do not earn them retroactively once you turn Test Mode off. Those orders are skipped permanently. Customers start earning again on their next order.
This is the part worth planning around. If your store is already taking orders, every day spent in Test Mode is a day of orders that will never award points. Keep the testing window short, or be ready to credit those customers manually afterwards from their customer page.
The widget disappearing is normal
If you open your storefront signed in as anyone other than a test account, the loyalty widget may appear for a moment and then vanish. That is Test Mode hiding it, not a fault with your theme or your setup. Sign in as a test account to see it properly.
Turning It Off
When you are happy with how everything behaves, go back to Settings → Platform, switch Test mode off and click Save. Your programme is live from that moment, and every customer starts earning on their next order.
Have questions? Reach out to our support team if you'd like a hand with this.