When you click into your inbox your can filter messages to narrow down your view.
Please Note: You will only see messages for cases that you are associated with inside Case Status. You will not see messages from cases that you are not on.
How to filter messages
From your Case Status homepage choose the Inbox in the top right.
Choose See all messages
You can then filter
All - Show all messages
Internal - Messages that are internal from Staff Members
Client - Messages sent by the Client
Collaboration - Messages sent by outside collaborators
Unread - All messages that have not been marked as read