General FAQ
General FAQ for Admins, Coaches, and Athletes
I need support help and need to speak with someone
Logging into the App
What is the invite code?
I'm dropping in to another gym that uses CHIP and it's taking me to my gym, what do I do?
I forgot my login info - username or password - what do I do?
Where do I access the application?
Does your system have an open API?
I am not seeing any new features and updates that were released...
New layout for Overview in My Dashboard
What do I do if I forgot my Store PIN?
Gender options for member profile
What are Sub Accounts?
How do I manage my sub accounts?
How do I upload athlete profile pictures to the app?
I didn't receive an email when I requested an access code, what's next?
How do I see how many classes I have left on my membership or punchcard?
Can athlete's see their attendance?
Can you have multiple payment methods for one subscription?
What is the store pin and how do members change their pin?
Can I prevent an account from purchasing from the store?
Can I link my payment account to a family member's profile?
How do I renew my punchcard as an athlete?
What are Global Leaderboards?
How do I manage Chalk Talk messages?
What is Chalk Talk?
Can I change the font size of the app?
Can I change the color scheme of the app?
How do people receive notifications? Can they be turned off?
How do members sign-in for class?
Can I keep track of body measurements?
What happens when there is a failed payment?
What are CHIP codes?