General FAQ
General FAQ for Admins, Coaches, and Athletes
38 articles
- Logging into the App
- What is the invite code?
- I'm dropping in to another gym that uses CHIP and it's taking me to my gym, what do I do?
- I forgot my login info - username or password - what do I do?
- Where do I access the application?
- Does your system have an open API?
- I am not seeing any new features and updates that were released...
- New layout for Overview in My Dashboard
- What do I do if I forgot my Store PIN?
- Gender options for member profile
- What are Sub Accounts?
- How do I manage my sub accounts?
- How do I upload athlete profile pictures to the app?
- I didn't receive an email when I requested an access code, what's next?
- How do I see how many classes I have left on my membership or punchcard?
- Can athlete's see their attendance?
- Can you have multiple payment methods for one subscription?
- What is the store pin and how do members change their pin?
- Can I prevent an account from purchasing from the store?
- Can I link my payment account to a family member's profile?
- How do I renew my punchcard as an athlete?
- What happens when members login with a different email?
- How to help a member that was logged out and is now being asked for an invite code to get back in
- What are Global Leaderboards?
- How do I manage Chalk Talk messages?
- What is Chalk Talk?
- Can I change the font size of the app?
- Can I change the color scheme of the app?
- How do people receive notifications? Can they be turned off?
- How do members sign-in for class?
- Can I keep track of body measurements?
- What happens when there is a failed payment?
- What are CHIP codes?
- How do members cancel a reservation?