All Collections
General FAQ
I need help and need to speak to someone.
Logging into the App
Updating, Cancelling, or Transferring your Chalk It Pro Account
What is the invite password?
I forgot my login info - username or password - what do I do?
How do I renew my punchcard as an athlete?
Can I link my payment account to a family member's profile?
Can I prevent an account from purchasing from the store?
Can I offer discounts and coupons?
My Chalk It Pro plan got cancelled, what happened?
What are Sub Accounts?
What is the store pin and how do members change their pin?
Can we add notes to member accounts?
What are CHIP codes?
What happens when there is a failed payment?
Some people can't see the workout in their app. I copy and pasted the workout from an outside source.
Can I keep track of body measurements?
How do members sign-in for class?
How do people receive notifications? Can they be turned off?
Can you defer billing?
Can you have multiple payment methods for one subscription?
Do clients need to have their billing information in the system?
Why can't a member see the schedule of classes?
Does CHIP have Mass Communication and CRM abilities?
What is Chalk Talk?
I am not seeing any new features and updates that were released...
Does your system have an open API?
Where do I access the application?
Can I get my workout back if I accidentally deleted it?
Can I change the color scheme of the app?
Can I change the font size of the app?
Can I integrate the class calendar with an external calendar?
I didn't receive an email when I requested an access code...
How do I add custom movements in Chalk It Pro?
Where do I see analytics for workouts and lifts?
How do I see how many classes I have left on my membership or punchcard?
What are Challenge Codes?
I need help understanding how to program workouts
How do I manage Chalk Talk messages?
What are Global Leaderboards?
How do I customize my TV display?
I'm a Level Method client
I'm using an Amazon Firestick to stream workouts to the Tv, help me!
I didn't receive an email when I requested an access code, what's next?
How do I get my workouts to stream to my TV?
Can athlete's see their attendance?