Chariot’s Review Notifications keep you informed of incoming customer reviews, helping you stay up to date on feedback without the need to constantly monitor the platform. Notifications can appear in-app via the bell icon or be sent by email, giving you flexibility in how you stay updated.
Why Use Review Notifications?
With automated review requests already set up, reviews begin flowing in as soon as jobs are completed, providing invaluable insights into customer satisfaction. Review Notifications ensure you don’t miss this feedback, enabling timely responses or adjustments as needed. By staying aware of new reviews, you can quickly recognize positive feedback, address concerns, and manage your reputation across platforms.
Customizing Review Notifications
Chariot’s Review Notifications come with flexible customization options, allowing you to tailor your notifications based on your role, job assignments, or desired engagement level.
To adjust your notification preferences, follow these steps:
1. Go to Settings: Open your Chariot settings from the main menu.
2. Select the Notifications tab: Within Settings, navigate to Notifications.
3. Find the Review Submitted option: This section allows you to choose how often you want to be notified of review submissions.
Here’s a breakdown of your notification options:
• None: Select this if you prefer not to receive notifications for submitted reviews. This option may be suitable for those who don’t need direct involvement with customer feedback.
• Assigned to Me: Choose this option to receive notifications only for reviews related to jobs assigned specifically to you. It’s ideal if you’re a project manager or team member responsible for specific accounts.
• All: Opt to be notified of all submitted reviews across jobs. This setting is great for managers or team leaders who need visibility into all customer feedback.
How Review Notifications Appear
Depending on your notification preferences, you’ll receive updates either via the in-app notification bell or by email. Here’s what each option offers:
• In-App Notifications: Accessible via the bell icon, in-app notifications provide a centralized place to view and manage reviews, allowing you to check feedback whenever you log in.
• Email Notifications: For those who prefer email updates, notifications will be sent directly to your inbox, making it easy to stay informed without logging in to the app.
These notifications provide a summary of the review, including the star rating and any customer comments, so you have all the information you need at a glance.
Leveraging Review Notifications for Customer Engagement
Receiving timely notifications allows you to quickly engage with customer feedback, whether to acknowledge a positive review or address a concern in a review with a lower rating. This quick response not only enhances the customer experience but can also improve your team’s responsiveness to feedback.
For example, with notifications enabled, you can see a 5-star review promptly and, if configured, encourage the customer to share it on external platforms like Google or Yelp. Conversely, lower-rated reviews may provide insights for improvement, allowing you to follow up with customers or internally to enhance future service.
Conclusion
Chariot’s Review Notifications offer a simple, effective way to stay in tune with customer feedback, helping you remain proactive in managing customer satisfaction and reputation. By customizing notification preferences, you can make sure you only receive relevant updates, keeping your focus where it matters most. Whether you choose in-app alerts, email notifications, or both, Review Notifications give you the tools to stay connected with your customers and continuously improve their experience.