Why Use Automated Reviews?
Automated reviews help you gather customer feedback seamlessly without manual follow-up. Once configured, Chariot’s automated system will send a review request to customers every time a job is marked Done (Open) or Closed.
How Automated Reviews Work
Automatic Review Requests
After a job is marked Completed (Open or Closed), Chariot will automatically send the customer a review request by email or text. The customer will be invited to leave a 1-5 star rating and can provide a longer comment if they wish.
Email:
SMS:
Encouraging Positive Reviews on Third-Party Sites
If a customer provides a 5-star review, the customer will immediately be prompted to click on "buttons" to share it to Google or any third-party site (these buttons will be linked directly to your review pages):
Note: If a customer leaves a rating <5 stars, the customer leaves feedback, and the review stays internal only (customer can vent without posting a public review). This review is stored in Chariot.
Customization Options
You can customize the timing for automated review requests based on your needs. Navigate to the review request configuration options in your Chariot account to set up your preferences. Alternatively, you can contact support@chariotmove.com for further assistance, including:
Preferred Timing: By default, review requests are sent at 10 am the day after completion. Timing can be customized to align with your customer engagement strategy.
Third-Party Review Sites: Specify any external sites where you’d like reviews to be shared.
Submitted Reviews
When a review is submitted, the full review will be posted on the Results tab in Chariot, providing easy access to all customer feedback in one place.
You'll see the full customer review, star rating, any tags the customer submitted alongside their review, as well as the review status.
Review Notifications
You can stay updated on review activity with Review Notifications. Notifications will appear directly in-app, accessible through the bell icon, or via email, ensuring you’re always informed when a review is submitted.
To adjust these notifications:
1. Navigate to Settings.
2. Go to the Notifications tab.
3. Look for the Review Submitted option. If you'd like to recieve notifications, set these optiosn "All"
Here, you can customize your preferences:
• None: Disable notifications for submitted reviews.
• Assigned to Me: Receive notifications only for reviews related to jobs assigned to you.
• All: Get notified for all review submissions across jobs.
If you'd like to set up this feature, please reach out to Chariot Support with your Google Review link or third-party review links.
To find your Google Review link to share with customers:
To find your review link, select Read Reviews → Get more reviews
Share the link or QR code directly or use the share options. To copy the review link, select Copy
Then share that link with us.