Why Use Manual Review Requests?
Manual review requests offer a flexible way to gather customer feedback right after a job is completed or at any point you feel is most effective. This option provides direct control over when and how review requests are sent.
How to Manually Send a Review Request
1. Navigate to the Job in Chariot
• Open the job in Chariot where you’d like to request a review.
2. Select Send Review Request
• In the Actions menu, select Send Review Request. You’ll have the option to choose Email or Text as the delivery method.
3. Customer Review Process
• The customer will receive a review request via your selected method. They can provide a 1-5 star rating and an optional, detailed message about their experience.
Note: Only reviews rated 5 stars will prompt customers to share feedback on external review platforms. Reviews with ratings below 5 stars are stored internally within your Chariot system.
Submitted Reviews
When a review is submitted, the full review will be posted on the Results tab in Chariot, providing easy access to all customer feedback in one place.
You'll see the full customer review, star rating, any tags the customer submitted alongside their review, as well as the review status.
Review Notifications
You can stay updated on review activity with Review Notifications. Notifications will appear directly in-app, accessible through the bell icon, or via email, ensuring you’re always informed when a review is submitted.
To adjust these notifications:
1. Navigate to Settings.
2. Go to the Notifications tab.
3. Look for the Review Submitted option.
Here, you can customize your preferences:
• None: Disable notifications for submitted reviews.
• Assigned to Me: Receive notifications only for reviews related to jobs assigned to you.
• All: Get notified for all review submissions across jobs.
This flexibility allows you to stay connected to relevant review updates based on your preferences.
Using manual review requests allows you to tailor feedback collection to specific customers and situations, ensuring you always capture meaningful insights from your clients.