If you’re looking for an easier way to conduct virtual or on-site surveys while keeping everything organized, the LiveSwitch integration in Chariot is here to help. Whether you’re a new or existing Chariot customer, this feature will streamline how you collect, view, and manage videos for your jobs.

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What Is LiveSwitch Contact, and Why Should You Use It?

LiveSwitch Contact is a powerful video tool designed for movers who need an efficient way to conduct virtual surveys or collect on-site videos. With LiveSwitch, you can:

Quickly send customers a link they can use to record a video of their space.
Start (and record) a live video call for an interactive survey.
Store all videos securely and access them later with ease.

With LiveSwitch Contact, there’s no need for apps or downloads—making it seamless for your customers to use.

How the Integration Works in Chariot

By integrating LiveSwitch Contact with Chariot, everything is at your fingertips:

Quick Access: Start a video call or generate a video link directly from the Inventory tab of any job.
Centralized Storage: View recorded videos directly on the job page in Chariot. No need to switch platforms!
Seamless Workflow: Keep all your communications, photos, and videos organized within the lead/job details in Chariot.

Why Use LiveSwitch Contact with Chariot?

This integration isn’t just about convenience—it’s about making your job easier and more efficient.

1. Better Estimates

Videos help your estimators collect the detailed information they need to provide accurate quotes, without requiring an on-site visit.

2. Easy for Customers

No apps, no downloads—just a simple link that customers can use to record or join a live video call.

3. Organized and Integrated

All videos are stored directly within the job in Chariot. Say goodbye to juggling multiple tools or searching for files!

Setting Up the Integration

Go to Settings → Integrations
Click on LiveSwitch Login
2. If you have a LiveSwitch account already, proceed to log in.
3. New to LiveSwitch? - Get started here.
Log in using your LiveSwitch credentials:
You'll be redirected back to Chariot - you'll be all set to start using LiveSwitch right in Chariot.

How to Start Using LiveSwitch Contact in Chariot

Navigate to the Inventory Tab
1. Open the job in Chariot and go to the Inventory tab.
Start a LiveSwitch Session
1. For Recorded Video Links: Click to generate a link that your customer can use to record their space at their convenience.
2. For Live Video Calls: Start a session and invite your customer to join instantly.
View and Manage Videos
1. Once videos are recorded, they’ll automatically appear in the job details, alongside photos and other files.

Get Started Today!

To start using LiveSwitch Contact in Chariot:

• Contact our support team for setup assistance.

• Check out the LiveSwitch pricing details here.

Need help? Our team is ready to assist—let’s make your virtual surveys seamless and efficient!

LiveSwitch Contact - Frequently Asked Questions

Please note: the following FAQ's pertain to the LiveSwitch experience and may not be directly related to how you'll interact with LiveSwitch within Chariot.

Device Permissions

Click HERE for help troubleshooting device permission issues.

Link Expiration

Links for live conversations and recording requests expire 30 days after they are sent.
Multiple recordings using the same link are stored under the same Session and numbered for easy review.

Notifications

You’ll receive an email alert when a customer’s recording is ready to view.
Note: Chariot notifications for LiveSwitch video uploads are not on by default. You can adjust your notifications by going to Settings > Notifications > LiveSwitch Video Upload