Why Does Chexy Require a Canadian Phone Number?
Chexy requires a valid Canadian phone number for security and compliance purposes.
You must have:
A Canadian phone number
SMS verification capability
Why Is This Required?
A Canadian phone number is required for:
Identity verification
Account authentication
Fraud prevention protocols
SMS verification is part of our security framework and cannot be bypassed.
Can I Use an International Number?
No. International phone numbers are not supported for verification at this time. If you do not have a Canadian phone number, you will not be able to complete account verification.
What Is My Payee's Email or Phone Number?
It depends on the payment method you are using.
For Interac e-Transfer
You must use your payee's correct email address or phone number. Please contact your payee directly to confirm their preferred Interac contact details. Incorrect Interac information may result in delivery issues.
For Bill Pay or PAD
The email or phone number entered does not affect how the payment is processed. For these payment types:
Contact details are collected for compliance purposes only
Payments are routed using banking network information, not the email field
If an email appears pre-filled and looks incorrect, you do not need to worry. It does not impact delivery for Bill Pay or PAD payments.