This guide covers everything you need to know about managing Interac e-Transfer recipients on Chexy — from adding a new payee to changing an email address and troubleshooting common issues.
Adding a New Recipient
If you can't find the recipient you're looking for in the list — which is common when sending e-Transfers to individuals — you can add them manually:
Go to app.chexy.co
Search for your recipient. In the search bar, type your recipient's name. Chexy will display a dropdown list of matching names as you type.
Click "Add New" if they don't appear. If the name you're looking for isn't in the dropdown, click "Add New" to create a new recipient entry. This lets you manually enter their details so you can send payments to them going forward.
Proceed with your payment. Once the new recipient has been added, continue setting up your payment as usual. Their information will be saved for future transactions.
Changing a Recipient's e-Transfer Email Address
There's no way to directly edit the email recipient on a recurring e-Transfer payment. If your payee's email address has changed, you'll need to pause the current payment and create a new one with the updated email. Don't worry — you won't lose your transaction history if you simply pause (rather than delete) the original payment.
Steps:
From the Dashboard, click on the recurring payment you wish to update.
On the Recurring Payment Details page, click "Pause."
If you want to permanently delete the old payment instead, click "More" then select "Delete Payment."
⚠️ Note: Deleting the payment will permanently remove all transaction history associated with it. If you want to keep access to your payment history, we recommend simply pausing the payment instead.
Click "New Recurring Payment" on the Dashboard and set up a new Interac e-Transfer payment using the updated email address.
Once your new payment is active, you're all set! ✅
Tips:
Double-check that your original payment has been successfully paused to avoid any risk of duplicate charges.
If your recipient uses a security question and answer, make sure you keep it the same or notify your recipient of the new security information.
My Payee's e-Transfer Email Shows as "Invalid"
If you're seeing an error when trying to send an e-Transfer, it usually means we're unable to verify that the email address is set up to receive payments through Interac. This verification step is important to make sure your payment actually gets delivered.
Common reasons this happens:
The email inbox is full
The email isn't properly set up to receive Interac e-Transfers
The email domain doesn't allow us to validate it through Interac's system
Because of this, we can't guarantee that payments to this email would go through successfully. Since Interac provides very limited options to recover funds once sent, we don't allow transfers to unverified emails — for your protection.
What can I do?
1. Try a different email address
Check with your payee to see if they have an alternate email that's already set up to receive e-Transfers. That's usually the safer and faster option.
2. Accept responsibility and ask us to override the block
If you still want to use this email despite the risks, reach out to our support team. We'll ask you to confirm in writing that:
You understand the risks involved
You take full responsibility for any payment issues or lost funds related to this email address
Once we've received your confirmation, we can help you get it set up.
Can I Use a Phone Number Instead of an Email?
No — Chexy does not send e-Transfers via phone number. We process all e-Transfers by sending the payment to your payee's email address.
When we send the e-Transfer, it will come from notify@payments.interac.ca with the subject line "Chexy has sent you money." Your payee will receive this email whether they have auto-deposit enabled or not.
To get started, just provide your payee's email address during the sign-up process — we'll take care of the rest!