Interac e-Transfer is a fast, secure, and widely accepted way to send money between Canadian bank accounts using an email address. Many payees — including individual landlords, small property managers, and service providers — prefer this method because it is direct and convenient.
With Chexy, you can make payments via e-Transfer while earning rewards on your preferred credit card — your payee receives funds the same way they normally would, without any extra steps on their end.
How e-Transfer Works in Chexy
1. Setting Up Your Payment
Select e-Transfer as Your Payout Method when setting up your payment.
Enter Your Payee's Email Address — Chexy only supports email addresses for e-Transfers; phone numbers are not accepted. Make sure the email is correct, as the transfer will be sent automatically each time.
Check If Your Payee Has Auto-Deposit Enabled:
If enabled, funds will be deposited instantly when the transfer arrives.
If not enabled, you must set a security question and answer that your payee will need to enter to claim the funds. You'll need to share these details with them directly.
Verify with Your Payee before setting up — confirm they accept e-Transfer and provide them with the security answer if applicable.
2. Payment Processing Timeline
4 business days before your due date, your credit card is charged to ensure funds settle in time.
On your payment due date at around 1 PM ET, Chexy sends the Interac e-Transfer to your payee's email.
Interac typically delivers quickly, but it can take 6-8 hours for the transfer to arrive — if your payee doesn't see it right away, they should check later in the day.
3. Rush Payment
Need your payment sent sooner? For an additional fee of 0.3%, you can enable Rush Payment — your payment will be submitted the next business day instead of the standard 4 days prior.
Cutoff times to qualify for Rush (next-day submission):
Method | Next-day cutoff | Why |
PAD | 9:00 PM ET | The only constraint is making today's batch |
Push EFT | 9:00 PM ET | Same — direct from FBO |
E-Transfer | 1:00 PM ET | Must catch Zum wallet funding (1:00-1:30 PM) |
Bill Pay | 1:30 PM ET | Must catch PTC wallet funding (1:30-2:00 PM) |
Note: The global hard cutoff is 9:00 PM ET. No rush is possible after this time for any payment method.
Auto-Deposit: What You Need to Know
Chexy fully supports Interac Auto-Deposit. If your payee has Auto-Deposit enabled, their payment will be automatically deposited into their bank account — no manual action is required on their end.
However, Chexy does not have a way to see whether Auto-Deposit is enabled for your payee. Here is what that means:
If your payee has Auto-Deposit enabled, they will receive the funds instantly and won't need to manually accept the transfer.
If Auto-Deposit is enabled, you can ignore the security question and answer that is automatically generated during setup — it will not be used.
If Auto-Deposit is NOT enabled, your payee will need to manually accept the transfer by answering the security question.
Since Chexy cannot verify the payee's Auto-Deposit status, we recommend checking with them in advance to avoid any delays.
How Will My Payee Know an e-Transfer Has Been Sent?
On the scheduled payment date, the payee will receive an email from notify@payments.interac.ca with the subject line: "Chexy has sent you money" when the transfer is delivered or deposited.
What Happens When My Payee Receives the e-Transfer?
Auto-deposit enabled: Funds are automatically deposited and the payee receives a confirmation email from Interac.
Auto-deposit not enabled: The payee receives an email from Interac with a link to manually deposit the funds. They will need to enter the security answer you set when creating the payment.
You can view your security question and answer anytime by signing in at app.chexy.co. Here's how to find it.
How Can My Payee Identify the Payment is From Me?
Since Interac e-Transfers are processed by Chexy, the payee may not immediately recognize who the payment is from. To ensure clarity:
Use Chexy's Custom Memo Feature — Add a personalized message to your payment, such as your name, unit number, or invoice number, so the payee can quickly identify the transfer.
Confirmation Emails from Chexy
Chexy will email you a payment confirmation once the e-Transfer has been sent, and again when it has been successfully deposited by your payee.
What If My Payee Can't Find the e-Transfer?
If the payee does not see the e-Transfer, here are the most common reasons and solutions:
Wait for Processing Delays — Transfers are sent around 1 PM ET, but Interac may take 6-8 hours to deliver the notification.
Check the Correct Email Inbox — The transfer notification comes from notify@payments.interac.ca, not from Chexy. The payee should look for this email.
Verify the Email Address in Chexy — If the email address was entered incorrectly during setup, the transfer may not have been received.
Check Spam or Junk Folders — Some email providers may filter the Interac notification.
e-Transfers Expire After 7 Days
If the payee does not manually deposit the e-Transfer within 7 days, it will expire, and you will need to reach out to our support team to have them reissue the e-Transfer.
To avoid this, ensure the payee has auto-deposit enabled or remind them to claim the payment within the timeframe.
Why Use Interac e-Transfer?
Simple and Fast — Most payees already accept Interac e-Transfer, and payments process quickly.
Ideal for Individual Payees — Unlike PAD, which is mostly used by large institutional landlords, e-Transfers are well-suited for individual landlords, smaller property managers, and other payees.
Earn Credit Card Rewards — Pay with your preferred credit card and earn cashback, points, or travel rewards while ensuring your payee gets paid seamlessly.