Most issues that employees have clocking in and out with the app can be easily solved. Let's go through the most common issues we get. Admins and supervisors, an issue you may experience is the last one on the list.

This quite simply is a user error. Your employee is entering their username and/or password incorrectly. If your employee is certain of their username (usually an email address), they can enter the username and click "Forgot My Password," and we will email them a link to reset the password. If that doesn't work, you will have to send a password reset email from the admin side. You can do that from the app or the website.

Error code -1 is an internet connection issue. Disable WiFi and try again. Also, make sure that cell data is enabled for our app.

Error code 500 is not very common, but you'll have to contact us if your employee gets it. We have to go under the hood to make a tweak. Just send us a quick chat about it. If we need more details, we ask for them.

When you send invitations to new employees, they have 24 hours to click on the link in their text or email invitation before it expires. If they try to activate their account after 24 hours, they will get an error message, and you will need to resend the link.

If your employee clicks the GO button and there are no jobs listed to clock into (or not the job that your employee is looking for), then the employee doesn't have visible zone access to that job. Every job is in a zone and you either give your employees access to all zones or selected zones. Check what zone the job is in, and then make sure your employee has access to that zone. If you're reading this and wondering, "why would I have my jobs in different zones?" read this article.

Admins and supervisors get this error when trying to add a new employee from the app and haven't selected a Zone for the employee. Select a Zone and save. Done!

For help on other topics, check out our Help Center.

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