Try These Quick Fixes First
Before diving into specific issues, try these general troubleshooting steps:
✅ Disable WiFi and try again – A weak or unstable WiFi connection can cause issues. Switching to cell data often helps.
✅ Ensure cell data is enabled – Make sure your phone's mobile data is turned on and that our app has permission to use it.
✅ Toggle airplane mode on and off – This refreshes your phone’s network connection.
✅ Reboot your phone – A simple restart can fix minor glitches.
If the issue persists, check out the common troubleshooting scenarios below.
Common Employee App Issues When Clocking In/Out
1. "Login Failed" (Incorrect Username or Password)
This is usually a user error. Your employee is entering an incorrect username or password.
How to fix:
Double-check the username (usually an email address).
Click "Forgot My Password" to receive a password reset link via email.
If the employee still can’t reset the password, an admin must send a password reset email from the app or website.
2. Error Code -1 (Internet Connection Issue)
This means the app can’t connect to the internet.
How to fix:
Disable WiFi and try again.
Ensure mobile data is enabled for the app in phone settings.
3. Error Code 500 (Server Issue)
This is a rare issue that requires our support team to fix.
What to do:
Contact us via chat, and we'll take care of it.
If we need additional details, we'll ask for them.
4. New Employees: Activation Link Expired
New employees have 24 hours to activate their account using the link in their email or text.
How to fix:
If the employee doesn’t activate in time, the link expires.
Admins need to resend the invitation from the app or website.
5. "No Jobs to Clock Into" (or Missing Job Listing)
If an employee clicks GO but doesn’t see any jobs (or the correct job), they may not have access to the correct zone.
How to fix:
Every job belongs to a "zone."
Check what zone the job is in and ensure the employee has zone access.
If you're wondering why jobs are in different zones, read this article.
6. Error Code 400 (Admins & Supervisors Only)
This happens when adding a new employee on the mobile app but forgetting to select a Zone.
How to fix:
Select a Zone when adding an employee.
Click Save—problem solved!
Still Need Help?
If none of the above solutions work, contact us via chat support, and we’ll gladly assist you!
For help on other topics, check out our Help Center.