Yes, your people can clock in/out by calling besides using the app.
First, contact PRO Support to enable telephony on your account.
How it works:
Employee is prompted to enter their 10-digit access code
Calls from linked phones → the job is automatically associated
Calls from other phones → system asks for Shift PIN (DO NOT give employees this shift pin if you only want them calling from linked site phones)
Step 1: Set Shift PINs
Create a unique Shift PIN for each job shift
Do not share the PIN if you want clock-ins only from linked phones
There is no GPS on calls. To ensure they only use Customer site phones:
Step 2: Link Site Phones
Go to Settings > List Management > Phones
Under Linked Phones, click +
Enter phone number, description, customer, and location → Save
Optional: Block Other Phones
Remember, do NOT give them Shift Pins or they will be able to call from ANY phone - unless you block them all.
Go to Settings > List Management > Phones
Under Blocked Phones, click +
Enter phone number and description → Save
Video - How to Link a Customer Phone
Find more answers to common questions in our Help Center. 😊