First, Check These Three Rules
To clock in successfully, three conditions must be met:
Team Assignment: The employee must be on the Team assigned to the job.
GPS Permissions: Location Services must be enabled on the Pro app (unless you’ve disabled this requirement).
Location Verification: The employee must be physically located at the job site (again, unless you’ve turned this setting off).4. If the job site address is shared by multiple customers, employees should click the link labeled "My job is not listed" to view eligible jobs nearby.
Verify app settings to determine whether GPS is mandatory for clocking in. Some settings may allow clock-in without GPS for scheduled jobs.
If any of these are not met, your employee won’t be able to clock in.
App Tips and Troubleshooting
Supervisors Should Use "My Work" Tab
If the employee is a Supervisor, make sure they are on the My Work tab in the app, not the Team Jobs tab.
No Scheduled Job Showing?
If the employee doesn’t see any scheduled jobs for the day, they should tap the green button:
“I need to clock in.”
This opens a list of eligible jobs near them, based on their GPS location.
Job Missing from the List?
If they do see a scheduled job, but not the one they need to clock into, they should tap:
“My job is not listed” (blue link)
This will also show nearby jobs they’re eligible to clock into.
Locationless Jobs
Some jobs may not have a GPS location—these are called locationless jobs. To clock into one, the job must have a Shift Pin assigned, which the employees enter on the app.
⚠️ Without the Shift Pin, your employees cannot clock in.
Make sure you’ve assigned a Shift Pin to each locationless job.
Let us know if you need help checking your settings or troubleshooting a specific clock-in issue.When contacting support, employees should take screenshots of the Home page and any screens showing the issue, and share these with the support team to assist in diagnosing the problem.