Trainer Dials only unlock when:
You're logged in to the CicloZone app with the same email the studio used to invite you, AND
You're assigned as the trainer for the current Live or Free Style class.
If they're not unlocking, check both of these.
Check 1: Your CicloZone app email
Open the CicloZone app → Profile.
Confirm the email matches the one the studio invited.
If they don't match, see "My studio invite email doesn't match my CicloZone app email — what now?"
Check 2: Class assignment
Ask the studio manager (or check yourself in Trainer Web Access if you have Schedule permission) that you are assigned to the current class slot.
Virtual classes don't have a trainer assignment — Trainer Dials only appear for Live or Free Style classes.
How to access Trainer Dials
Open the CicloZone app.
Tap Studio Ride.
Enter the studio code.
Connect your bike → Continue.
Once in class, swipe left past the Rider Dials and leaderboard to reach the Trainer Dials view.