Why do you need my Tax Number?
If you live in the United States, you must provide your U.S. Taxpayer Identification Number. If you live outside the United States, you must generally provide the Tax Identification Number issued by your local tax authority.
Your earnings may be subject to taxation in your country of residence. You are responsible for reporting your income and complying with applicable local tax requirements. If you have questions about your tax obligations, consult a qualified tax advisor.
How do I obtain a Tax Number?
A Tax Identification Number is issued by your local tax authority. Contact your local tax authority or a qualified tax advisor if you need help identifying the correct number.
I have funds in my Cirro account. When will I receive them?
Payments are processed automatically during the applicable payment cycle if:
your Tax Form has the status Reviewed;
you have an active payment method;
Automatic payout is enabled;
your eligible available balance is equal to or greater than your payout threshold.
The minimum payout threshold is $25, but you can set a higher threshold in your payout settings. For example, if your eligible available balance is $80, your payout threshold must be $80 or lower for the payment to be requested. If your threshold is set to $100, the balance will remain available until it reaches at least $100.
Bank Transfer: payment cycles take place on the 11th and 26th of each month, or on the next business day if either date falls on a weekend or holiday. You can disable the additional payment if you prefer to receive payments once a month. In this case, your payments will be included only in the regular monthly payment cycle starting on the 11th.
PayPal: payments are processed once a month. The monthly payment cycle starts on the 11th or the next business day.
When your threshold is met during an applicable payment cycle, your full eligible balance is requested for payment, not only the threshold amount. For more information, see Payment Process.
Why didn’t I receive the additional Bank Transfer payment?
The additional payment cycle is available only for Bank Transfer and must be enabled under Account & Payout Settings → Payout schedule.
Your payment will not be requested if your eligible available balance is lower than your payout threshold, your Tax Form does not have the status Reviewed, your payment method is inactive, or Automatic payout is disabled.
PayPal payments are not included in the additional payment cycle.
Why haven’t I received my Bank Transfer yet?
Bank Transfers usually reach the receiving account within a few business days. The actual processing time depends on the receiving bank, country, and local banking system.
You can also check your payment status in Trolley. If the status is Sent, the transfer has already been sent for processing. Most payments arrive shortly after that, but in some cases additional processing or compliance checks by intermediary or receiving banks may cause delays.
A payment marked as Paid in Cirro may still take additional time to appear in your bank account.
If your transfer is significantly delayed, please contact our support team.
My PayPal account cannot receive the payment. What should I do?
Add and activate another payment method under Account & Payout Settings, and then contact our support team.
Do not send passwords, complete bank account numbers, or other sensitive authentication information to support.
My name or address has changed. What should I do?
If your last name has changed:
Update your last name in your Test IO profile.
Update your personal and payment information in Cirro.
Submit a new Tax Form.
If only your address has changed, update your address in Cirro and submit a new Tax Form.
The newly submitted Tax Form will replace the previous one and must be reviewed before you can receive another payment.
I have a different question or feedback
If you cannot find the answer to your question or would like to provide feedback, contact our support team using the chat bubble. For more information, see Contacting Support.