If you see ‘Cancellations Enabled’ displayed under a school’s name in your list, it means that school has chosen to turn on a feature that allows casuals to cancel accepted bookings directly through the ClassCover app.
This optional feature creates more flexibility and smoother communication between schools and casual teachers when changes are needed.
Why This Matters to You as a Casual
Empowered Scheduling
Enjoy greater control over your schedule. If something comes up, you can update your availability and cancel a booking in just a few taps.
Clear Communication
Schools are instantly notified of cancellations, ensuring transparency and quick follow-ups.
Time-Saving for Everyone
The process is faster, clearer, and reduces back-and-forth – making it easier for schools to maintain daily coverage and for you to stay on top of your commitments.
What You Need to Know
This feature is optional for schools. Not all schools choose to enable it.
If cancellations are enabled, you’ll see a Cancel button in your Accepted Bookings on the ClassCover app.
When cancelling the booking, you'll be asked to provide a reason.
If a school has not enabled cancellations, you won’t be able to cancel a booking via the app. In this case, you’ll need to contact the school directly to let them know you can’t attend.
How to Know if You Can Cancel a Booking
Open the ClassCover app.
Tap the Bookings tab.
Go to Accepted Bookings.
Tap on the booking you want to check.
Tap the Cancel button (this button is always visible).
When you tap Cancel:
If the school has enabled cancellations, you’ll be prompted to enter a cancellation reason and then submit it directly through the app. The school will be notified automatically.
If the school has not enabled cancellations, tapping Cancel will show the school’s contact details only. You won’t be able to cancel through the app—you’ll need to contact the school directly to cancel the booking.
How Do I Cancel a Booking?
For a detailed guide on cancelling bookings via your casual profile, visit: Cancelling a Booking via a Casual Profile.
Need Help?
If you have any questions or need further assistance, feel free to contact our support team via the Chat feature or email us at support@classcover.com.au – we're always here to help!