Sometimes plans change after you've sent out a booking request. If a booking hasn’t been accepted yet, ClassCover gives you the flexibility to cancel it quickly – whether you’re on desktop or using the mobile app. This helps keep your records clean and ensures casuals aren’t left wondering about the status of a request.
How to Cancel a Pending Booking Request
On Desktop
Access the Pending Request Screen: When making a booking via the Booking page via desktop, you’ll be taken to a progress screen.
Cancel the Pending Request: On this screen, you will see an option to Stop the Booking. Simply click on the Stop Booking button to cancel the request. A pop-up will appear, allowing you to:
Notify the casuals who received the booking request.
Enter the reason for cancelling the booking request.
This will immediately update the system and send a notification about the cancellation.
Using the Booking History Page
Navigate to the Booking History page found on the left navigation menu.
Use the filters to search for the booking you want to cancel. You can search by creator, date, status, booking type, or role type.
Once you’ve found the booking, click on it to open the progress page, where you will have the option to Stop the Booking and follow the same process to notify the casual and enter the reason for cancellation.
On the Mobile App
Go to the Request History Tab: Open the Request History tab on the mobile app.
Find the Booking: Look for the specific booking you wish to cancel.
Tap on Cancel: Tap on Cancel, enter the reason for cancellation, and confirm.
Cancel the Request: Once you’ve entered the reason, tap on Cancel to complete the process.
Why It's Important
Promptly cancelling pending booking requests helps maintain trust and clear communication with your casuals. It ensures they are informed about changes and can adjust their schedules accordingly.
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Need Help?
If you have any questions or need further assistance, feel free to contact our support team via the Chat feature or email us at support@classcover.com.au – we're always here to help!